Price:

£34.99

Description:

<b>This Learning Includes: </b> • 1 x Knowledge check quiz • 2 x Scenarios • 2 x 2D animations • Access to course for 3 months • Access upon any device • Certificate upon completion <b>Category: </b> Communication Skills 101 <b>Duration: </b> 20 minutes <b>The Course Overview:</b> This course will look at a communication model, which helps you direct a successful conversation. This 4-step cyclical process is useful for any conversations you have and is particularly useful for sales and customer service training, 1-2-1 coaching sessions, and important discussions with a client or customer. This model will guide any interaction to ensure there is a satisfactory outcome. This is something you can learn today and implement and practice tomorrow, with the knowledge it will improve your conversation and desired outcomes.