Whether spending time at the front of the store or working the “Live Chat” on the company’s website, you’ve got to understand how to greet customers properly. That first impression is the foundation upon which a great shopping experience is built.
Greeting a customer correctly can have some excellent benefits for you. They’re likely to be more satisfied, treat you with respect, and be an integral part of a pleasant work environment. This course is designed to help you get it right the first time. So, when you’re ready, please do come in.
By the end of this course, you’ll be able to:
· Recognize the importance of greeting customers
· Identify the benefits and consequences of good and bad greetings
· Implement tips to improve customer experience
Why take this course?
Has there ever been a time when you’ve felt welcome in a store? It made the whole experience more positive, and you’d shop there again too, right? Well, all customers can feel that way, and it all starts from a humble greeting. From shop clerk to manager, store to website, this training should be delivered to customer-facing colleagues working in retail, for the benefit of everyone.
10 mins | SCORM | Takeaway Tasks
