Directing the Conversation – The Communication Cycle

This Learning Includes:
• 1 x Knowledge check quiz
• 2 x Scenarios
• 2 x 2D animations
• Access to course for 3 months
• Access upon any device
• Certificate upon completion

Category: Communication Skills 101
Duration: 20 minutes

The Course Overview:
This course will look at a communication model, which helps you direct a successful conversation. This 4-step cyclical process is useful for any conversations you have and is particularly useful for sales and customer service training, 1-2-1 coaching sessions, and important discussions with a client or customer.

This model will guide any interaction to ensure there is a satisfactory outcome. This is something you can learn today and implement and practice tomorrow, with the knowledge it will improve your conversation and desired outcomes.

Category: Communication Skills, Communication Skills 101