It’s your first week at your new job. A customer asks you for advice about a product. You feel like you don’t know the products well enough yet, so you seek help from a co-worker. But the store is busy, and no one’s free to give you a hand. You hesitate, then mumble something about this week’s deals. The customer looks confused. They leave the store empty-handed. That’s not the way it’s supposed to go, right?
The ability to deliver accurate and appropriate advice with confidence, is an important retail skill. This course will help you focus on listening to the customer, become an expert in products or services, and increase your confidence so customers trust you.
By the end of this course, you’ll be able to:
• Recognize the importance of focusing on your customer’s needs
• Explain how to help your customer choose products or services
• Apply strategies to boost your confidence when giving advice
Why take this course?
If you’re a retail worker who wants to be more confident when giving advice to customers, you’ll benefit from taking this course. You’ll learn why it’s important to focus on what your customer wants, how to help them make informed choices, and how to increase your own confidence.
10 mins | SCORM | Takeaway Tasks