The desire to help others is 1 of the most important traits in a retail employee. Retail shouldn’t be seen as an opportunity to take advantage and sell to a customer at any cost. Instead, it’s an opportunity to discover what the customer wants and find a way to help them get it.
You could be providing the right information, matching the right product, or explaining how the company’s products or services bring them what they need. When you help a customer like this, you’re providing the best possible retail experience, building trust, and increasing your chances of selling successfully.
By the end of this course, you’ll be able to:
• Recognize the benefits of helping others
• Identify ways in which you can help customers
• Apply your sales skills while helping customers
Why take this course?
This course is essential if you work in retail at any level. You’ll see how you can help customers in different ways, understand what the benefits of helping customers are, and learn how to apply your sales skills and still help your customers get what they want.
15 mins | SCORM | Takeaway Tasks